Shipping and delivery

Last updated: 8 October 2026

Where we ship from

All orders ship from the warehouse of our fulfilment partner, Retail North LTD, in Banbridge, Northern Ireland.

For goods, Northern Ireland follows the EU’s customs and VAT rules. Parcels from Northern Ireland to EU countries are therefore not imports: there is no customs clearance and no customs duty, and the VAT of your country is already included in our prices.

Shipping costs

Shipping is free on orders of €100 or more (including VAT) to every destination in the table below.

For smaller orders, the cost depends on the destination and on the weight of the parcel. All costs include VAT. You always see the exact cost in the cart and at checkout before you order.

Destination	Parcels up to 0.907 kg	Heavier parcels	Usual delivery time after dispatch
Germany	€6.83 (up to 4.536 kg)	€14.93 (over 4.536 kg)	2 to 4 business days
Austria, Belgium, Czechia, Denmark, France, Luxembourg, Monaco, Netherlands, Poland	€13.83	€15.23	3 to 5 business days
Hungary, Italy, Slovakia, Slovenia, Spain (mainland and Balearic Islands), Sweden, Andorra, San Marino, Vatican City	€14.24	€15.84	3 to 6 business days
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania	€14.64	€16.64	3 to 7 business days
United Kingdom (Great Britain and Northern Ireland)	€18.81	€20.41	2 to 4 business days
Switzerland, Liechtenstein	€24.36	€26.36 (over 5.443 kg: €28.86)	4 to 8 business days
Norway, Iceland, Albania, Bosnia and Herzegovina, Moldova, Montenegro, North Macedonia, Serbia	€28.66	€30.26 (over 5.443 kg: €32.76)	5 to 10 business days
Malta	€14.64	€16.64	5 to 10 business days
Canary Islands, Ceuta, Melilla	€14.24	€15.84	5 to 10 business days

For the Canary Islands, Ceuta and Melilla, no EU VAT is charged, and local import taxes (IGIC or IPSI) may be due on delivery.

We do not deliver to other countries and territories, for example the French overseas departments and territories.

When your order ships

Orders are processed and shipped as quickly as possible.
Business days are Monday to Friday, except public holidays in Northern Ireland. In busy periods, such as sales and holidays, dispatch can take a little longer, and we will tell you if your order is delayed.
The total delivery time is the dispatch time plus the delivery time in the table. Delivery times after dispatch are the carriers’ usual times, not guaranteed dates.
Unless we agree otherwise, we deliver no later than 30 days after your order.

Tracking

When your order ships, we email you the tracking number and a link to follow your parcel.

Adult recipient

Our products are only for adults aged 18 or over. Please make sure that an adult can receive the parcel. In some countries the carrier may ask for proof of age or a signature on delivery.

Lithium batteries

Our vaporizers contain lithium-ion batteries. We ship them inside the device and follow the carriers’ dangerous goods rules. This is why we cannot offer every delivery option to every country.

Import charges outside the EU VAT area

United Kingdom: prices for UK delivery include UK VAT. Parcels go from Northern Ireland to customers in the United Kingdom without customs duties or import fees.

Switzerland, Liechtenstein, Norway, Iceland, Albania, Bosnia and Herzegovina, Moldova, Montenegro, North Macedonia and Serbia: your parcel is imported into your country. The authorities or the carrier may charge import VAT, customs duties and a clearance fee on delivery. These charges are not included in our prices and are not paid to us.

Andorra, San Marino, Vatican City, the Canary Islands, Ceuta and Melilla are outside the EU VAT area. No EU VAT is included in the price you pay us for these destinations, and local import taxes or fees (for example IGIC in the Canary Islands) may be charged on delivery.

If you refuse to pay import charges and the parcel comes back to us, we refund the price of the goods.

Lost or damaged parcels

We are responsible for your parcel until it reaches you. If it is lost or arrives damaged, we will send a replacement or refund you.

Tell us as soon as possible at help@gpen.com, with your order number.
If the parcel is damaged, keep the box and packaging and send us photos of the box and the items.
If your tracking has not changed for 5 business days, contact us and we will investigate with the carrier.

Wrong address or failed delivery

Please check your address carefully at checkout. If a parcel cannot be delivered and comes back to us, we will contact you to arrange a new delivery or a refund.