Cookie policy

Last updated: 8 October 2026

This policy explains which cookies and similar technologies we use on eu.gpen.com, why we use them, and how you can change your choices at any time.

What are cookies?

Cookies are small text files that a website stores on your device. Similar technologies include pixels (small images or scripts that tell a service that you visited a page) and storage in your browser. In this policy, “cookies” means all of these.

Some cookies are set by us (first-party cookies). Others are set by companies whose services we use (third-party cookies).

Your choice

When you first visit our website, our cookie banner asks for your consent. You can accept all cookies, reject all optional cookies, or choose by category. Until you choose, we use only strictly necessary cookies. Rejecting cookies does not stop you from shopping with us.

You can change your mind at any time with the “Cookie settings” link at the bottom of every page or with the settings below. Withdrawing your consent is as easy as giving it and does not affect what happened before.

You can also delete or block cookies in your browser settings. If you block strictly necessary cookies, parts of the website such as the cart and checkout will not work.

We save your choice for 12 months and then ask you again.

Google Consent Mode

We use Google Consent Mode. It passes your cookie choices to Google services. Until you consent, all Google consent signals are set to “denied”, and Google Analytics and Google Ads do not set cookies. If you accept statistics cookies, Google Analytics can be used. If you accept marketing cookies, Google Ads can be used, and Google may use your data to measure and personalise ads.

Cookies we use

Strictly necessary

Name	Provider	Purpose	Duration
cmplz_functional, cmplz_preferences, cmplz_statistics, cmplz_marketing, cmplz_policy_id, cmplz_consented_services, cmplz_banner-status	This website (Complianz)	Stores your cookie choices	365 days
gpen_age_ok	This website	Remembers that you confirmed that you are 18 or over	30 days
wp_woocommerce_session_*	This website (WooCommerce)	Keeps your cart and checkout session	2 days
woocommerce_cart_hash, woocommerce_items_in_cart	This website (WooCommerce)	Tells the website that your cart has changed	Session
wordpress_logged_in_, wordpress_sec_	This website (WordPress)	Keeps you logged in to your account	Session, or 14 days if you choose “Remember me”
wordpress_test_cookie	This website (WordPress)	Checks that your browser accepts cookies	Session

The age check at checkout is run by AgeChecker.Net, and the payment page is run by our payment provider, Cost+. They may use their own strictly necessary cookies or browser storage for these steps.

Statistics (with your consent)

Name	Provider	Purpose	Duration
_ga	Google (Google Analytics)	Distinguishes visitors for statistics	2 years
_ga_*	Google (Google Analytics)	Keeps the state of your visit for statistics	2 years

Marketing (with your consent)

Name	Provider	Purpose	Duration
_gcl_au	Google (Google Ads)	Measures ad clicks and purchases	90 days
__kla_id	Klaviyo	Links your visit to your email profile if you signed up for our newsletter	2 years

We keep this list up to date with regular scans of the website. If we add a new service, it appears in your cookie settings before it is used.

Videos

Some pages show videos from YouTube. We use YouTube’s privacy-enhanced mode (youtube-nocookie.com), and the video is loaded from YouTube only when you choose to play it.