Elite II FAQ

The Elite II is powered on by pressing and holding the unit’s power button (marked with “o” on the device) for four seconds. The device can be powered off by holding that same button down for two seconds.

Once the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “°F / °C” and click the power button to enter, doing the same to select the type of temperature measurement desired.

To activate heating on the Elite II, click the power button (o) twice in rapid succession. You will see the temperature gauge begin to grow as the temperature itself increases up to the desired setting. Once the unit has reached the desired temperature, it will vibrate twice to indicate it is ready to use.

The G Pen Elite II features a 2100mAh rechargeable lithium-ion battery with Type-C fast-charging.

When the Elite II is powered on, you will be able to see a battery icon in the top right corner of the screen. When that bar is depleted, the Elite II will not be able to begin heating, and instead will indicate on the screen that charging is needed.

When fully charged, the G Pen Elite II will offer approximately 60 minutes of heating time.

First ensure that your device is powered off and cooled down. Then soak a cotton swab with ISO, making sure to squeeze out any excess before applying to your device. Swab all around the Silicone Insert and over the screen. Remove silicone insert and swab the interior walls and air flow hole of the mouthpiece. For an even deeper clean, remove the screen from the silicone insert and remove the spiral ceramic air path that sits above that. Soak all three components of the insert along with the outer zirconia mouthpiece in ISO. Remove from ISO, rinse thoroughly with water, and let air-dry. Assemble all components of the insert and mouthpiece and activate a session at maximum temp to burn off any residual ISO.

The G Pen Elite II can hold approximately .5g of ground material, depending on the density and fineness of the grind.

No, the G Pen Elite II is designed to only be used for ground dry materials.

117 x 30 x 28 mm (4.6 x 1.2 x 1.1 in)

GS Holistic LLC warrants the G Pen Elite II against defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery to the original end-user purchaser. The same warranty is extended to two (2) years when the device is registered. If a physical defect arises and a claim is received within the Warranty Period, GS Holistic LLC will exchange the defective product with a new product. The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning/loading instructions. This G Pen warranty is in addition to your 2-year legal guarantee from the seller and does not affect it. See the Legal guarantee and warranty page.

Yes, registering your product will ensure that a warranty replacement is processed smoothly and efficiently via our Customer Service department, should you experience any operational defects in the Elite II they are unable to solve for you by email. Most importantly, you will be the first to hear of any important product updates related to your purchase of a G Pen Elite II for Ground Material. Go to eu.gpen.com/register, or scan the QR code on the bottom of the outer packaging to pull up the registration page, and enter your S/N, which can be found engraved into the bottom of the unit or under the “Firmware” option in the settings menu.

Once the Elite II is powered on, the settings menu can be accessed by clicking the power button five times in rapid succession. You can then use the + and - buttons to navigate the menu, and the power button (o) to select the various options. Exit the menu by selecting the “Exit” option and clicking the power button.

Once the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “Convection Boost” and click the power button to enter, doing the same to select “On” or “Off.”

Once the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “Session Timer” and click the power button to enter, doing the same to select the desired session length from the choices presented.

Yes! Once the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “Haptic Feedback” and click the power button to enter, doing the same to select “On” or “Off.”

With the G Pen Elite II powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “Brightness” and click the power button to enter, doing the same to select “Bright” or “Dim.”