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How To Use

The G Pen Gio Battery

G Pen Gio Vaporizers FAQ

Why isn’t my battery light glowing when I draw from my G Pen Gio?

If the G Pen Gio Battery doesn’t light up when being drawn upon, there may be one of two issues. First, make sure your G Pen Gio Battery is fully charged. If the light does not illuminate while drawing, nor while plugged in, please contact customer service to initiate the unit’s warranty. If the G Pen Gio Battery is showing to be fully charged, there may be a connection issue between it and the cartridge. Remove the cartridge and ensure nothing is coming between its bottom and the insert on the Battery.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
Email: info@grencoscience.com
Phone: (800) 948-7480

How do I properly draw from my G Pen Gio?

The G Pen Gio is breath-activated, so once the unit is charged and has a cartridge inserted, you’ll only need to draw through the unit’s mouthpiece until the desired amount of vapor is consumed.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
Email: info@grencoscience.com
Phone: (800) 948-7480

What is the correct way to insert a cartridge into my G Pen Gio Battery?

The G Pen Gio cartridge is aligned correctly with the battery when the embossed G logo and mouthpiece opening are facing the same direction as the front “G” light on the battery. The cartridge should slide down completely into the top of the battery.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
Email: info@grencoscience.com
Phone: (800) 948-7480

How do I know when my G Pen Gio Battery is fully charged?

Once the G Pen Gio Battery is approaching a full charge, the “G” light on the front of the unit will begin flashing. The unit is fully charged once the flashing ends, and the light turns off.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
Email: info@grencoscience.com
Phone: (800) 948-7480

How do I know when my G Pen Gio Battery needs to be charged?

When the G Pen Gio Battery needs to be charged, the front “G” light will blink five times when the unit is drawn upon.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
Email: info@grencoscience.com
Phone: (800) 948-7480