{"id":1282,"date":"2024-03-07T18:02:05","date_gmt":"2024-03-07T23:02:05","guid":{"rendered":"https:\/\/ca.gpen.com\/blogs\/faq\/what-if-my-order-never-arrives-or-is-stolen\/"},"modified":"2026-10-08T17:07:35","modified_gmt":"2026-10-08T16:07:35","slug":"what-if-my-order-never-arrives-or-is-stolen","status":"publish","type":"post","link":"https:\/\/eu.gpen.com\/fr\/blogs\/faq\/what-if-my-order-never-arrives-or-is-stolen\/","title":{"rendered":"Que se passe-t-il si ma commande n'arrive jamais ou est vol\u00e9e?"},"content":{"rendered":"<p>Si votre suivi n\u2019a pas \u00e9t\u00e9 mis \u00e0 jour depuis plusieurs jours ouvrables, ou si votre commande est indiqu\u00e9e comme livr\u00e9e mais que vous ne la trouvez pas, contactez-nous avec votre num\u00e9ro de commande. Nous ouvrirons une enqu\u00eate aupr\u00e8s du transporteur et vous enverrons un remplacement ou un remboursement une fois la r\u00e9clamation r\u00e9gl\u00e9e. Certains cas, comme un colis livr\u00e9 puis vol\u00e9 \u00e0 votre porte, peuvent n\u00e9cessiter un rapport de police.<\/p><p>Questions? Contact our Customer Service team.<br>E-mail : <a href=\"mailto:help@gpen.com\">help@gpen.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>If your tracking has not updated for several business days, or your order is marked delivered but you cannot find it, contact us with your order number. We will open a trace with the carrier and send a replacement or a refund once the claim is settled. Some cases, such as a package marked delivered [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[296],"class_list":["post-1282","post","type-post","status-publish","format-standard","hentry","category-faq","tag-faq"],"_links":{"self":[{"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/posts\/1282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/comments?post=1282"}],"version-history":[{"count":0,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/posts\/1282\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/media?parent=1282"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/categories?post=1282"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/tags?post=1282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}