{"id":1119,"date":"2023-03-22T15:13:45","date_gmt":"2023-03-22T19:13:45","guid":{"rendered":"https:\/\/ca.gpen.com\/contact\/"},"modified":"2026-10-23T12:48:32","modified_gmt":"2026-10-23T11:48:32","slug":"contact","status":"publish","type":"page","link":"https:\/\/eu.gpen.com\/fr\/contact\/","title":{"rendered":"Nous contacter"},"content":{"rendered":"<style>\n  .t3-contact .t3-page-banner {\n    background:url(https:\/\/eu.gpen.com\/wp-content\/uploads\/2026\/09\/contact_us_header_banner.png) center center no-repeat;\n    background-size:cover;\n    padding:10% 15px;\n    margin-bottom:60px;\n  }\n  .t3-contact .t3-page-banner h1 {\n    font-family:\"Kanit\";\n    font-weight:700;\n    font-style:italic;\n    text-transform:uppercase;\n    max-width:1440px;\n    margin:0 auto;\n    color:white;\n  }\n  .t3-contact .t3-contact-icon{\n    margin:0 auto;\n  }\n  .t3-contact h3 {\n    font-style:italic;\n    font-weight:700;\n    font-family:\"Kanit\";\n    text-transform:uppercase;\n    font-size:32px;\n  }\n  .t3-contact h4 {\n    margin:15px auto;\n    text-transform:uppercase;\n    font-weight:800;\n    font-family:\"Lato\";\n  }\n  .t3-contact .faq-register {\n    text-transform:uppercase;\n  }\n  .t3-contact .t3-form-box {\n    border:1px solid #d0d0d0;\n    border-radius:20px;\n    padding:30px 20%;\n    min-height:100%;\n  }\n  .t3-contact .t3-form-box input, .t3-contact .t3-form-box #message {\n    background:#f5f5f5;\n    max-width:100%;\n    width:100%;\n    border-radius:4px;\n    border:none;\n    margin:15px auto;\n    height:60px;\n    padding:30px;\n  }\n  .t3-contact .t3-form-box select {\n    background:#f5f5f5;\n    max-width:100%;\n    width:100%;\n    border-radius:4px;\n    border:none;\n    margin:15px auto;\n    color:#a5a5a5;\n    padding:20px 30px;\n  }\n  .t3-contact .t3-form-box label {\n    display:none;\n  }\n  .t3-contact .mobile-form-box {\n    margin:60px auto;\n  }\n  .t3-contact .submit input {\n    font-family:\"Kanit\";\n    font-weight:700;\n    font-style:italic;\n    text-transform:uppercase;\n    max-width:fit-content;\n    margin:15px auto;\n    background:#FEC870;\n    padding:12px 36px;\n    font-size:24px;\n  }\n  .t3-contact .submit {\n    margin:0 auto;\n    max-width:fit-content;\n  }\n  .t3-contact .disclaimer-box {\n    border:1px solid red;\n    border-radius:4px;\n    padding:15px;\n    margin:30px auto 0;\n    max-width:600px;\n  }\n  .t3-contact .disclaimer-box p {\n    color:red;\n  }\n  @media only screen and (max-width:767px){\n    .t3-contact .t3-page-banner {\n      background:none;\n      padding:15px;\n      margin:15px auto;\n    }\n    .t3-contact .t3-page-banner h1{\n      color:black;\n      text-align:center;\n      font-size:28px;\n    }\n    .t3-contact h3 {\n      font-size:20px;\n    }\n    .t3-contact .mobile-form-box {\n      border:1px solid #d0d0d0;\n      border-radius:20px;\n      padding:30px 8%;\n      margin:0 15px 30px;\n    }\n    .t3-contact .t3-form-box {\n      border:none;\n      padding:0;\n    }\n    .t3-contact .faq-register {\n      margin-bottom:30px;\n    }\n    .t3-contact .operating-hours {\n      margin:30px auto;\n    }\n    .t3-contact .disclaimer-box{\n      margin:0px 15px 30px;\n    }\n  }\n<\/style>\n<div class=\"t3-contact\">\n  <div class=\"t3-page-banner\">\n    <h1>Contact Us<\/h1>\n  <\/div>\n  <div class=\"t3-container\">\n    <div class=\"row center-xs middle-sm top-xs\">\n      <div class=\"col-xs-12 col-sm-3\">\n        <h2>Let Us Know How We Can Help<\/h2>\n        <p class=\"faq-register\">\n          <a href=\"\/faq\/\">FAQ<\/a>&nbsp;|&nbsp;<a href=\"\/register\/\" class=\"\">Register Your Product<\/a>\n        <\/p>\n      <\/div>\n      <div class=\"col-xs-6 col-sm-3\">\n        <a href=\"mailto:help@gpen.com\" class=\"\"\n          ><img decoding=\"async\"\n            class=\"t3-contact-icon\"\n            src=\"https:\/\/eu.gpen.com\/wp-content\/uploads\/2026\/09\/contact_email.png\" alt=\"Email us\"\n        ><\/a>\n        <h4>Email Us<\/h4>\n        <a href=\"mailto:help@gpen.com\" class=\"\">help@gpen.com<\/a>\n      <\/div>\n    <\/div>\n        <div class=\"row mobile-form-box\">\n          <div class=\"col-xs-12\">\n            \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8461-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"8461\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/1119#wpcf7-f8461-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-no-translation=\"\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8461\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8461-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_gpen_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_gpen_sf_t\" value=\"1793242233.b63fbdf5a631f8436b35\" \/><input type=\"hidden\" name=\"_gpen_sf_lang\" value=\"fr\" \/>\n<\/fieldset>\n<script>document.documentElement.classList.add(\"gpen-sf-js\")<\/script><style>.gpen-sf{max-width:640px;margin:0 auto;text-align:left}.gpen-sf .form-row{margin:0 0 18px}.gpen-sf label{font-size:13px;line-height:1.4}.gpen-sf input[type=\"text\"],.gpen-sf input[type=\"email\"],.gpen-sf input[type=\"tel\"],.gpen-sf select,.gpen-sf textarea{font-size:16px;min-height:48px;padding:12px 14px}.gpen-sf select{padding-right:36px}.gpen-sf textarea{min-height:140px}.gpen-sf input:focus-visible,.gpen-sf select:focus-visible,.gpen-sf textarea:focus-visible,.gpen-sf summary:focus-visible{outline:3px solid var(--gpen-fg-strong,#111);outline-offset:2px}.gpen-sf .form-hint{font-size:14px;line-height:1.45}.gpen-sf .form-optins p{margin:0 0 10px}.gpen-sf fieldset.form-section{border:0;margin:0 0 8px;padding:0;min-width:0}.gpen-sf fieldset.form-section legend{display:block;padding:0;margin:0 0 14px;font-size:17px;font-weight:700;color:var(--gpen-fg-strong,#111)}.gpen-sf .wpcf7-not-valid{border:2px solid var(--gpen-sale,#b3261e)!important}.gpen-sf .wpcf7-not-valid-tip{font-size:14px;font-weight:700;margin-top:6px}.gpen-sf .wpcf7-list-item label{min-height:44px;font-size:15px}.gpen-sf input[type=\"checkbox\"]{flex:0 0 24px;width:24px;height:24px}.gpen-sf input[type=\"file\"]{font-size:15px;max-width:100%;min-height:48px;padding:8px 0}.gpen-sf .gpen-sf-cond{margin:0 0 18px;padding:16px 16px 0;background:var(--gpen-surface,#f5f5f5);border-radius:var(--gpen-radius,8px)}.gpen-sf-js .gpen-sf-cond:not(.is-on){display:none}.gpen-sf details.form-more{margin:0 0 18px;border:1px solid var(--gpen-border,#ddd);border-radius:var(--gpen-radius,8px);padding:0 16px}.gpen-sf details.form-more summary{min-height:48px;display:flex;align-items:center;cursor:pointer;font-weight:700;font-size:15px}.gpen-sf details.form-more[open]{padding-bottom:2px}.gpen-sf .wpcf7-submit{width:100%;min-height:52px;font-size:17px}@media(min-width:750px){.gpen-sf .wpcf7-submit{width:auto;min-width:240px}}<\/style><span class=\"gpen-hp\" aria-hidden=\"true\" style=\"position:absolute!important;left:-9999px!important;top:auto;width:1px;height:1px;overflow:hidden\"><label>Leave this field empty <input type=\"text\" name=\"gpen_sf_hp\" value=\"\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/span><div class=\"gpen-sf gpen-sf--contact\">\n\t<p class=\"form-hint form-required-note\">Les champs marqu\u00e9s d\u2019un * sont obligatoires.\n\t<\/p>\n\t<div class=\"form-grid\">\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Nom<span class=\"form-req\" aria-hidden=\"true\">*<\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"120\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" required aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>E-mail<span class=\"form-req\" aria-hidden=\"true\">*<\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" required aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<p><label>Sujet <span class=\"wpcf7-form-control-wrap\" data-name=\"topic\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"topic\"><option value=\"\">Choisissez un sujet<\/option><option value=\"Order status\">\u00c9tat de la commande<\/option><option value=\"Product help\">Aide sur un produit<\/option><option value=\"Warranty claim\">Demande de garantie<\/option><option value=\"Returns\">Retours<\/option><option value=\"Wholesale\">Vente en gros<\/option><option value=\"Other\">Autre<\/option><\/select><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"gpen-sf-cond\" data-topics=\"Product help|Warranty claim\">\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Produit <span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"product\"><option value=\"\">Choisissez un produit<\/option><option value=\"Cookies X G Pen Connect Vaporizer\">Cookies X G Pen Connect Vaporizer<\/option><option value=\"Cookies X G Pen Micro+ Battery\">Cookies X G Pen Micro+ Battery<\/option><option value=\"Cookies X G Pen Roam Vaporizer\">Cookies X G Pen Roam Vaporizer<\/option><option value=\"Dr. Greenthumb&#039;s X G Pen Micro+ Battery\">Dr. Greenthumb&#039;s X G Pen Micro+ Battery<\/option><option value=\"Dr. Greenthumb&#039;s X G Pen Roam Vaporizer\">Dr. Greenthumb&#039;s X G Pen Roam Vaporizer<\/option><option value=\"G Pen 3-Piece Slim Grinder\">G Pen 3-Piece Slim Grinder<\/option><option value=\"G Pen 510 Original\">G Pen 510 Original<\/option><option value=\"G Pen Connect Vaporizer\">G Pen Connect Vaporizer<\/option><option value=\"G Pen Dash+ Dry Herb Vaporizer\">G Pen Dash+ Dry Herb Vaporizer<\/option><option value=\"G Pen Dash II Vaporizer\">G Pen Dash II Vaporizer<\/option><option value=\"G Pen Dash Vaporizer\">G Pen Dash Vaporizer<\/option><option value=\"G Pen Hydout 510 Battery\">G Pen Hydout 510 Battery<\/option><option value=\"G Pen Hydout 510 Cartridge Battery\">G Pen Hydout 510 Cartridge Battery<\/option><option value=\"G Pen Hyer 10mm Male Glass Adapter\">G Pen Hyer 10mm Male Glass Adapter<\/option><option value=\"G Pen Hyer 14mm Male Glass Adapter\">G Pen Hyer 14mm Male Glass Adapter<\/option><option value=\"G Pen Hyer 18mm Male Glass Adapter\">G Pen Hyer 18mm Male Glass Adapter<\/option><option value=\"G Pen Hyer Battery\">G Pen Hyer Battery<\/option><option value=\"G Pen Hyer Power Cable\">G Pen Hyer Power Cable<\/option><option value=\"G Pen Hyer Quartz Tank\">G Pen Hyer Quartz Tank<\/option><option value=\"G Pen Hyer Quartz Tank Cap\">G Pen Hyer Quartz Tank Cap<\/option><option value=\"G Pen Melt Hot Knife\">G Pen Melt Hot Knife<\/option><option value=\"G Pen Micro+ Battery\">G Pen Micro+ Battery<\/option><option value=\"G Pen Micro II Battery\">G Pen Micro II Battery<\/option><option value=\"G Pen Micro II Ceramic Tank\">G Pen Micro II Ceramic Tank<\/option><option value=\"G Pen Micro II Mouthpiece\">G Pen Micro II Mouthpiece<\/option><option value=\"G Pen Micro II Rig Adapter\">G Pen Micro II Rig Adapter<\/option><option value=\"G Pen Micro II Sidecar Showerhead Bubbler\">G Pen Micro II Sidecar Showerhead Bubbler<\/option><option value=\"G Pen Micro II Vaporizer\">G Pen Micro II Vaporizer<\/option><option value=\"G Pen Roam - Portable E-Rig Vaporizer\">G Pen Roam - Portable E-Rig Vaporizer<\/option><option value=\"Hydout + 510 Original Battery Duo\">Hydout + 510 Original Battery Duo<\/option><option value=\"Lemonnade X G Pen Micro+ Battery\">Lemonnade X G Pen Micro+ Battery<\/option><option value=\"Lemonnade X G Pen Roam Vaporizer\">Lemonnade X G Pen Roam Vaporizer<\/option><option value=\"Tyson 2.0 X G Pen Hyer Battery\">Tyson 2.0 X G Pen Hyer Battery<\/option><option value=\"Tyson 2.0 X G Pen Hyer Power Cable\">Tyson 2.0 X G Pen Hyer Power Cable<\/option><option value=\"Tyson 2.0 X G Pen Hyer Vaporizer\">Tyson 2.0 X G Pen Hyer Vaporizer<\/option><option value=\"Other\">Autre<\/option><\/select><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Probl\u00e8me <span class=\"wpcf7-form-control-wrap\" data-name=\"product-issue\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"product-issue\"><option value=\"\">Choisissez un probl\u00e8me<\/option><option value=\"Won\u2019t turn on\">Ne s\u2019allume pas<\/option><option value=\"Won\u2019t charge\">Ne se recharge pas<\/option><option value=\"Taste or vapor\">Go\u00fbt ou vapeur<\/option><option value=\"Broken part\">Pi\u00e8ce cass\u00e9e<\/option><option value=\"Missing item\">Article manquant<\/option><option value=\"Other\">Autre<\/option><\/select><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Num\u00e9ro de s\u00e9rie <span class=\"wpcf7-form-control-wrap\" data-name=\"serial-number\"><input size=\"40\" maxlength=\"64\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"serial-number\" aria-describedby=\"gpen-sf-hint-serial-number\" data-gpen-hint=\"gpen-sf-hint-serial-number\" \/><\/span><\/label><span class=\"form-hint\" id=\"gpen-sf-hint-serial-number\">Facultatif. Vous le trouverez sur l\u2019appareil ou sur l\u2019\u00e9tiquette de la bo\u00eete.<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<p><label>Num\u00e9ro de commande <span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-number\" aria-describedby=\"gpen-sf-hint-order-number\" data-gpen-hint=\"gpen-sf-hint-order-number\" \/><\/span><\/label><span class=\"form-hint\" id=\"gpen-sf-hint-order-number\">Facultatif. Vous le trouverez dans l\u2019e-mail de confirmation de votre commande.<\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<p><label>Message<span class=\"form-req\" aria-hidden=\"true\">*<\/span> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"6\" maxlength=\"20000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" required aria-invalid=\"false\" name=\"your-message\" aria-describedby=\"gpen-sf-hint-your-message\" data-gpen-hint=\"gpen-sf-hint-your-message\"><\/textarea><\/span><\/label><span class=\"form-hint\" id=\"gpen-sf-hint-your-message\">Dites-nous comment nous pouvons vous aider.<\/span>\n\t\t<\/p>\n\t<\/div>\n\t<details class=\"form-more\">\n\t\t<summary>Ajouter un num\u00e9ro de t\u00e9l\u00e9phone ou une photo\n\t\t<\/summary>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Num\u00e9ro de t\u00e9l\u00e9phone <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" aria-describedby=\"gpen-sf-hint-your-phone\" data-gpen-hint=\"gpen-sf-hint-your-phone\" \/><\/span><\/label><span class=\"form-hint\" id=\"gpen-sf-hint-your-phone\">Facultatif. Seulement si vous souhaitez que nous vous appelions.<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Pi\u00e8ce jointe <span class=\"wpcf7-form-control-wrap\" data-name=\"attachment\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.heic,.webp,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"attachment\" aria-describedby=\"gpen-sf-hint-attachment\" data-gpen-hint=\"gpen-sf-hint-attachment\" \/><\/span><\/label><span class=\"form-hint\" id=\"gpen-sf-hint-attachment\">Facultatif. Une photo ou un PDF (JPG, PNG, HEIC, WEBP ou PDF, 10 Mo maximum).<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/details>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"contact\" type=\"hidden\" name=\"gpen-form\" \/>\n\t<div class=\"form-row\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Envoyer le message\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n        <\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us Let Us Know How We Can Help FAQ&nbsp;|&nbsp;Register Your Product Email Us help@gpen.com<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":{"footnotes":""},"class_list":["post-1119","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/pages\/1119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/comments?post=1119"}],"version-history":[{"count":1,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/pages\/1119\/revisions"}],"predecessor-version":[{"id":8463,"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/pages\/1119\/revisions\/8463"}],"wp:attachment":[{"href":"https:\/\/eu.gpen.com\/fr\/wp-json\/wp\/v2\/media?parent=1119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}