{"id":1282,"date":"2024-03-07T18:02:05","date_gmt":"2024-03-07T23:02:05","guid":{"rendered":"https:\/\/ca.gpen.com\/blogs\/faq\/what-if-my-order-never-arrives-or-is-stolen\/"},"modified":"2026-10-08T17:07:35","modified_gmt":"2026-10-08T16:07:35","slug":"what-if-my-order-never-arrives-or-is-stolen","status":"publish","type":"post","link":"https:\/\/eu.gpen.com\/es\/blogs\/faq\/what-if-my-order-never-arrives-or-is-stolen\/","title":{"rendered":"What if My Order Never Arrives or is Stolen?"},"content":{"rendered":"<p>If your tracking has not updated for several business days, or your order is marked delivered but you cannot find it, contact us with your order number. We will open a trace with the carrier and send a replacement or a refund once the claim is settled. Some cases, such as a package marked delivered that was taken from your door, may need a police report.<\/p><p>Questions? Contact our Customer Service team.<br>Correo electr\u00f3nico: <a href=\"mailto:help@gpen.com\">help@gpen.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>If your tracking has not updated for several business days, or your order is marked delivered but you cannot find it, contact us with your order number. We will open a trace with the carrier and send a replacement or a refund once the claim is settled. Some cases, such as a package marked delivered [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[296],"class_list":["post-1282","post","type-post","status-publish","format-standard","hentry","category-faq","tag-faq"],"_links":{"self":[{"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/posts\/1282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/comments?post=1282"}],"version-history":[{"count":0,"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/posts\/1282\/revisions"}],"wp:attachment":[{"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/media?parent=1282"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/categories?post=1282"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eu.gpen.com\/es\/wp-json\/wp\/v2\/tags?post=1282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}